Return & Refund,Customer Service

Return & Refund


Return & Refunds
 

We are committed to your complete satisfaction. We handle returns and exchanges on a case to case basis. Please contact us prior to sending the items back.


HERE ARE SOME FAQ IN REGARDS TO OUR RETURN POLICY:

1.HOW DO I MAKE A RETURN?
To process a return, please email: info@dearyhair.com with the reasons for your return request & your order number so that we may provide you with our return address.  All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products.  Please make sure the wig is INTACT and the LACE has NOT been cut. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
 
2. WHAT IS THE RETURN PERIOD?
We will provide a refund period on unopened hair within (7) days of the date that you receive your hair.
Within 7-15 days, only accept exchange, while you need to charge the shipping fee.

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Deary Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

4. MAY I RETURN MY DEARY HAIR WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at info@dearyhair.com.  We always guarantee a response within 24 hours and will be happy to help you!